Terms, cancellation & refund policy
Last updated: 17 October 2026 · Applies to appointments booked on this website, by phone or on WhatsAppby phone, WhatsApp or email. हिंदी में पढ़ें
The clinic may change fees and rules from time to time; every change is recorded with its date and time. Your booking always follows the rules in force when you made it.
1. Booking
Appointments can be booked online, by phone or on WhatsApp. Each booking receives an appointment number (e.g. TBA-2610-0007), which is your reference, and each patient a permanent patient ID (e.g. TBP-00042). Keep them to manage your booking at My appointments. A booking is confirmed once the clinic confirms it or, where online payment is required, once the payment succeeds.
Book by phone, WhatsApp or email. We agree the day and time with you and confirm it by message. Please tell us if you would prefer to see the female doctor at the New Delhi clinic.
2. Fees & payment
- Consultation in New Delhi: ₹800 (at the clinic)
- Online video consultation: ₹800
- Follow-up / review visit within 7 days of a completed visit: ₹500
If a different fee applies to your visit, we tell you before the appointment.
Online payments are processed securely by Razorpay (UPI, cards, net banking, wallets). We never see or store your card or bank details. If online payment is not enabled for your booking, the fee is payable at the clinic. Unpaid online bookings are held for a short time and then released automatically.
Pay at the clinic by cash, UPI or card. For an online consultation we tell you how to pay by UPI when we confirm the time.
3. Cancellation by you
You can cancel at My appointments, or by calling or messaging the clinic. The refund depends on how far ahead of the appointment you cancel:
To cancel, call or message the clinic. If you paid in advance (for example for an online consultation), the refund depends on how far ahead of the appointment you cancel:
- 24+ hours before: 100% refund
- 4+ hours before: 50% refund
- Less than 4 hours before: 0% refund
The exact amount is shown before you confirm a cancellation online.
4. Rescheduling
Free rescheduling up to 12 hours before, up to 2 time(s) per booking.
After that, please call the clinic; we'll always try to help.
5. Missed appointments
Appointments missed without notice are not refunded.
6. Cancellation or changes by the clinic
If the clinic has to cancel your appointment, you receive a full refund. If the clinic moves your appointment, you'll be notified immediately and can choose the new time, another time, or a full refund.
7. Refund timelines
Refunds go back to the original payment method. Banks usually take 5–7 working days to credit them. You'll receive a message when a refund is issued. If you haven't received it after 10 working days, contact us with your booking referenceyour name and the date of the appointment.
8. Treatment at your place
On request, the specialist can travel to you, in another city or country, and treat you there. You cover the travel both ways, accommodation and food, in addition to the treatment fee. Please ask at least 7 days ahead so the visit can be planned.
9. Medical disclaimer
Information on this website is general and is not a substitute for a medical consultation. Results vary from person to person. In an emergency, contact your nearest hospital.
10. Contact
Tailbone Treatment Clinic · +91 98866 88323 · contact@tailbonetreatment.com
New Delhi: 150A/09, Shanti Apartment, Kishangarh, Vasant Kunj, New Delhi 110070 · Online video consultations · Lucknow: opening soon